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U.S. RETURN AND EXCHANGE POLICY

You may return your MARLI New York piece purchased online for an exchange or a refund within thirty (30) calendar days from the date of original delivery and provided the security tag has not been removed. Please contact our Client Experience Team at clientexperience@marlinewyork.com or by phone +1 (888) 598-2790 for a prepaid return label. Additionally, you may return your item in any of our U.S. MARLI New York boutiques.

For orders placed outside the United States, duties and VAT are non-refundable once the order has been fulfilled and shipped.

All returns and exchanges are subject to a quality assurance inspection process before they are accepted. When returning or exchanging your piece, your piece must be in perfect condition in its original packaging with the original sales receipt and authenticity card. Items with signs of wear, damage, or alteration (engraved, embossed, resized) cannot be returned or exchanged. Special orders, customized, resized, and engraved pieces cannot be returned nor exchanged. No refunds, returns nor exchanges, shall be granted to any piece that: (i) has been subjected to misuse, negligence, accident, improper storage or handling; (ii) has been lost or stolen, (iii) has been reconstructed, repaired or altered by persons or entities other than MARLI New York.

Defective pieces (i.e., significant manufacturing defects in the piece’s material or workmanship) may be returned within 30 days of the purchase date and, subject to verification by MARLI experts, MARLI shall either refund, repair or replace any defective piece at no additional charge to the customers. Refunds shall be processed within 10 business days after a return notification is issued by MARLI confirming the defect. Refunds shall be provided in the original form of payment.

For more information, please refer to our Terms and Conditions or contact our Client Experience Team at clientexperience@marlinewyork.com or by phone +1 (888) 598-2790 between the hours of 10am and 5pm EST, Monday through Friday.