FAQ

We ship via FedEx to the U.S., U.S. territories, and internationally.

Domestic

For domestic orders, we offer free shipping. 

U.S. Territories & International

For U.S. territories & international orders, we offer flat rate shipping at $40.

Order processing time includes exclusive MARLI New York pieces made-to-order, handling, packaging and shipping and may take 4-6 weeks depending on the availability. Our MARLI New York special creations will take longer and a MARLI expert will be in touch with you throughout your post-purchase journey.

For Domestic orders, packages are received within 2-3 days after the merchandise is shipped.

For International orders, packages are received within 2-5 business days after the order is shipped.

Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of this designated window will be processed the following business day.

You can track the status of your order on our website. If you have additional questions, please contact clientexperience@marlinewyork.com with your order number and we will be happy to assist you.

Unfortunately, not at this time.

Yes. It will be delivered in our exclusive MARLI packaging and a certificate of authenticity will also be enclosed.

Yes, if requested prior to completing your order.

MARLI is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all MARLI New York online and phone orders will include sales tax where such taxes are imposed by the destination state.

Duties, customs tariffs and VAT are set by the local government. The amount of applicable duty, tariff and tax will vary and will be provided upon MARLI’s acceptance and confirmation of your order.

MARLI New York is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover and JCB.

MARLI New York is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover and JCB.

No, orders must be paid in full via a single payment method.

No, once an order is placed, it is not possible to change the payment method.

You can track the status of your order on our website. If you have additional questions, please contact clientexperience@marlinewyork.com with your order number and we will be happy to assist you.

Yes, prices are subject to change and are exclusive of shipping charges and taxes.

Please consult the Marli New York sizing guide.

Yes, prices may vary with larger sizes. Please refer to the final price at check out once your size is selected.

Authentic Marli New York products are exclusively sold through a network of directly operated Marli New York boutiques, department and specialty stores and on marlinewyork.com. Please use our store locator to find an authorized retailer near you.

Our website offers a selected assortment of our newest and most popular styles. To find out about additional products, styles, or sizes, please contact clientexperience@marlinewyork.com or by phone +1 (888) 598-2790 between the hours of 10am and 5pm EST, Monday through Friday.

Our experienced specialists will help you choose the perfect item for you, or to gift. We welcome you to contact our  Client Experience Team directly at clientexperience@marlinewyork.com or by phone +1 (888) 598-2790 between the hours of 10am and 5pm EST, Monday through Friday.

Once an order has been accepted by MARLI New York , it cannot be canceled. If you need to change or modify your order, you can reach out to clientexperience@marlinewyork.com for assistance within 48 hours of purchase.

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

Please consult our Return & Exchange Policy.

Please consult our Return & Exchange Policy.

Please consult our Return & Exchange Policy.

Please consult our Return & Exchange Policy.

Please contact clientexperience@marlinewyork.com. Someone from our Client Experience Team will let you know the process.

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

You may place an order as a Guest, without an account. However, we recommend creating an account for personalized preferences, to save the products you desire, and for ease of access for future purchases.

Please go to our Customer Log in page where you will be able to create an account.

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

If you have forgotten your password, please click on the log-in section of the website and click on “Forgot your password?” We will send you password reset instructions by email. Please check your Spam folder if you do not receive this message.

To subscribe to our newsletter, please sign up here. To unsubscribe, please follow this link and “unsubscribe”. Alternatively, you will found "unsubscribe" at the end of the email messages you have received from MARLI New York.

Yes, all data and payment information submitted through our website is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

MARLI New York has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do. To learn more about how MARLI New York processes your personal data, please visit Privacy Policy and revisit the policy for periodic GDPR updates, including how you can exercise your personal data rights. If you have any questions, please direct them to clientexperience@marlinewyork.com.

MARLI New York allows you to exchange products purchased online or directly by phone through our Client Experience Team within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at +1 (888) 598-2790. Additionally you may return a product to our U.S. Marli New York boutiques. Pieces need to pass our quality control inspection. Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

MARLI New York allows you to return products purchased online or directly by phone through our Client Experience Team within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at +1 (888) 598-2790. Additionally you may return a product to our U.S. Marli New York boutiques. Pieces need to pass our quality control inspection. Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

MARLI New York allows gift items purchased online or directly by phone to be returned or exchanged within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at +1 (888) 598-2790. Pieces need to pass our quality control inspection. Returned items will be refunded to the original credit card. 

Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

Products may be returned within 30 days of delivery.

All refunds will be processed within 10 business days from the receipt of the return should it pass our quality control successfully.

Yes, complimentary engraving is offered on select pieces. For all engraving requests, please contact our Client Experience Team at +1 (888) 598-2790.

Engraving services are offered complimentarily by MARLI New York.

Yes, our Client Experience Team can assist in making an appointment for you. Please call us at +1 (888) 598-2790 or email clientexperience@marlinewyork.com

Please visit careers.

Authentic MARLI New York products are exclusively sold through a network of directly operated MARLI New York boutiques, department and specialty stores and on marlinewyork.com. Please use our store locator to find an authorized retailer near you.

You can contact the Client Experience Team at +1 (888) 598-2790. Or you can email us at clientexperience@marlinewyork.com

Please consult the Marli sizing guide.

Yes, prices may vary with larger sizes. Please refer to the final price at check out once your size is selected.

Our experienced specialists will help you choose the perfect item for you, or to gift. We welcome you to contact our Client Experience Team directly at clientexperience@marlinewyork.com or by phone +1 (888) 598-2790 between the hours of 10am and 5pm EST, Monday through Friday.

Once an order has been accepted by MARLI New York, it cannot be cancelled. If you need to change or modify your order, you can reach out to clientexperience@marlinewyork.com for assistance within 48 hours of purchase.

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

Yes. It will be delivered in our exclusive MARLI New York packaging and a certificate of authenticity will also be enclosed.

Yes, if requested prior to completing your order.

Yes, our Client Experience Team can assist in making an appointment for you. Please call us at +1 (888) 598-2790 or email clientexperience@marlinewyork.com

Please contact clientexperience@marlinewyork.com. Someone from our Client Experience Team will let you know the process.

Unfortunately, not at this time.