常见问题

MARLI New York 的使用条款包含所有关于您使用网站的当前政策。

运输与配送

有哪些运输选项？ on marlinewyork.com?

我们通过 FedEx 运输

我的订单何时可以收到？

订单处理时间

如何查询我的订单？ I placed through the Marli New York Website?

您可以在我们的网站上追踪订单状态

是否提供门店自取服务？ for orders purchased through the Marli New York Website?

Unfortunately, not at this time.

我的购买将会

是的。

May I include a personalized gift message with my purchase?

Yes, if requested prior to completing your order.

付款

国内订单需缴纳销售税吗。

MARLI 依法须对送往我们开展业务的州的订单收取州及地方销售。

国际订单需缴纳关税吗？ and taxes for international orders on my purchases through the Marli New York Website?

关税、海关税和增值税由当地政府设定

在网站上可以使用哪些付款方式？

MARLI New York 很荣幸接受以下信用卡作为便捷付款方式

在精品店可以使用哪些付款方式？

MARLI New York 很荣幸接受以下信用卡作为便捷付款方式

是否可以 my order on multiple credit cards?

不，订单须通过单一支付方式全额付款。 in full via a single payment method.

Is it possible to change the payment method after placing the order?

不，一旦下单，无法更改支付方式。, it is not possible to change the payment method.

订单

如何查询我的订单？ I placed through the MARLI New York Website?

您可以在我们的网站上追踪订单状态

网站上列出的价格

是的，价格可能会有所变动， and are exclusive of shipping charges and taxes.

如何找到完美的尺寸？ for my Marli New York piece?

请参阅 MARLI New York 的尺寸指南

价格会因尺寸不同而有所变化吗？

是的，较大尺寸的价格可能有所不。

在哪里可以购买正品

正品 MARLI New York 产品仅通过 MARLI New York 精品店网络独家销售

所有 MARLI New York 商品

我们的网站提供

What if I need extra help or advice about my purchase?

我们经验丰富的专家将帮助您

Can I modify or cancel my order?

一旦 MARLI New York 接受订单

Does MARLI New York guarantee the authenticity of all products sold through the MARLI New York Website?

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

我可以退款吗？

Please consult our Return & Exchange Policy.

Can merchandise be exchanged?

Please consult our Return & Exchange Policy.

Can I exchange or return a purchase gifted to me by someone else?

Please consult our Return & Exchange Policy.

Can I return a custom order?

Please consult our Return & Exchange Policy.

After Sales

What if my purchase is in need of repair?

Please contact clientexperience@marlinewyork.com. Someone from our Client Experience Team will let you know the process.

Does MARLI New York guarantee the authenticity of all products sold through the MARLI New York Website?

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

How do I make changes to my account?

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

Account Related

Do I need to create an account to place an order? Can I shop without an account?

You may place an order as a Guest, without an account. However, we recommend creating an account for personalized preferences, to save the products you desire, and for ease of access for future purchases.

How do I create an account?

Please go to our Customer Login page where you will be able to create an account.

How do I make changes to my account?

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

How do I reset my password?

如忘记密码，请点击网站登录区域的「忘记密码」选项重置。

How do I subscribe/unsubscribe to emails and newsletters?

To subscribe to our newsletter, please sign up here. To unsubscribe, please follow this link and “unsubscribe”. Alternatively, you will found "unsubscribe" at the end of the email messages you have received from MARLI New York.

Is my personal information private?

是的，通过我们网站提交的所有数据和支付信息

What is MARLI New York doing with my information to comply with the GDPR (EU General Data Protection Regulation)?

MARLI纽约以客户信任与信心为核心，致力于GDPR合规。