PRODUCTS
product name
$120
product name
$120
product name
$120
product name
$120
product name
$120
product name
$120
product name
$120
product name
$120

Information contained in MARLI New York’s Terms of Use contain all current policies respecting your use of this Website.  The below is meant only as a quick reference guide, and is not intended to amend, supplement, or modify the existing Terms of Use.  To the extent there exists any discrepancy between the below FAQs and the Terms of Use, the Terms of Use will govern.

Sorry, we couldn't find any questions matching that search.

Shipping & Delivery

What shipping options are available on marlinewyork.com?

We ship via FedEx to the U.S., U.S. territories, and internationally.

Domestic

For domestic orders, we offer free shipping. 

U.S. Territories & International

For U.S. territories & international orders, we offer flat rate shipping at $40.

When can I expect delivery of my order?

Order processing time includes exclusive MARLI New York pieces made-to-order, handling, packaging and shipping and may take 6-8 weeks depending on the availability of stock. For Domestic orders, packages are received within 2-3 days after the merchandise is shipped. For International orders, packages are received within 2-5 business days after the order is shipped. Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of this designated window will be processed the following business day.

How can I check on an order I placed through the Marli New York Website?

You can track the status of your order on our website. If you have additional questions, please contact clientexperience@marlinewyork.com with your order number and we will be happy to assist you.

Is in-store pickup available for items purchased through the Marli New York Website?

Unfortunately, not at this time.

Will my purchase through the Marli New York Website arrive in the exclusive MARLI packaging?

Yes. It will be delivered in our exclusive MARLI packaging and a certificate of authenticity will also be enclosed.

May I include a personalized gift message with my purchase?

Yes, if requested prior to completing your order.

Payment

Will I be charged sales taxes for domestic orders on my purchase through the Marli New York Website?

MARLI is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all MARLI New York online and phone orders will include sales tax where such taxes are imposed by the destination state.

Will I be charged duties and taxes for international orders on my purchases through the Marli New York Website?

Duties, customs tariffs and VAT are set by the local government. The amount of applicable duty, tariff and tax will vary and will be provided upon MARLI’s acceptance and confirmation of your order.

What payment methods may I use on the website?

MARLI New York is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover and JCB.

What payment methods may I use in the Boutique?

MARLI New York is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover and JCB.

Is it possible to charge my order on multiple credit cards?

No, orders must be paid in full via a single payment method.

Is it possible to change the payment method after placing the order?

No, once an order is placed, it is not possible to change the payment method.

Orders

How can I check on an order I placed through the MARLI New York Website?

You can track the status of your order on our website. If you have additional questions, please contact clientexperience@marlinewyork.com with your order number and we will be happy to assist you.

Are prices listed on the Marli New York Website subject to change?

Yes, prices are subject to change and are exclusive of shipping charges and taxes.

How do I find the perfect size for my Marli New York piece?

Please consult the Marli New York sizing guide.

Does the price vary with different sizes?

Yes, prices may vary with larger sizes. Please refer to the final price at check out once your size is selected.

Where can I buy authentic Marli New York products?

Authentic Marli New York products are exclusively sold through a network of directly operated Marli New York boutiques, department and specialty stores and on marlinewyork.com. Please use our store locator to find an authorized retailer near you.

Is all MARLI New York merchandise available for purchase online?

Our website offers a selected assortment of our newest and most popular styles. To find out about additional products, styles, or sizes, please contact clientexperience@marlinewyork.com or by phone 646-370-4982  between the hours of 10am and 5pm EST, Monday through Friday.

What if I need extra help or advice about my purchase?

Our experienced specialists will help you choose the perfect item for you, or to gift. We welcome you to contact our  Client Experience Team directly at clientexperience@marlinewyork.com or by phone (646) 877-8485 between the hours of 10am and 5pm EST, Monday through Friday.

Can I modify or cancel my order?

Once an order has been accepted by MARLI New York , it cannot be canceled. If you need to change or modify your order, you can reach out to clientexperience@marlinewyork.com for assistance within 48 hours of purchase.

Does MARLI New York guarantee the authenticity of all products sold through the MARLI New York Website?

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

Can I return my purchase for a refund?

Please consult our Return & Exchange Policy.

Can Merchandise be exchanged?

Please consult our Return & Exchange Policy.

Can I exchange or return an item gifted to me by someone else?

Please consult our Return & Exchange Policy.

Can I return a custom ordered merchandise?

Please consult our Return & Exchange Policy.

After Sales

My piece is in need of repair?

Please contact clientexperience@marlinewyork.com. Someone from our Client Experience Team will let you know the process.

Does MARLI New York guarantee the authenticity of all products sold through the MARLI New York Website?

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

How do I make changes to my account?

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

Account Related

Do I need to create an account to place an order? Can I shop without an account?

You may place an order as a Guest, without an account. However, we recommend creating an account for personalized preferences, to save the products you desire, and for ease of access for future purchases.

How do I create an account?

Please go to our Customer Log in page where you will be able to create an account.

How do I make changes to my account?

To make changes to your account, first log in to your account. There you will have the option to modify your account details.

How do I reset my password?

If you have forgotten your password, please click on the log-in section of the website and click on “Forgot your password?” We will send you password reset instructions by email. Please check your Spam folder if you do not receive this message.

How do I subscribe/unsubscribe to emails and newsletters?

To subscribe to our newsletter, please submit your email address on this link (insert web link). To unsubscribe, kindly follow the “unsubscribe” link found at the end of the email messages you have received.

Is my personal information private?

Yes, all data and payment information submitted through our website is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

What is MARLI New York doing with my information to comply with the GDPR (EU General Data Protection Regulation)?

MARLI New York has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do. To learn more about how MARLI New York processes your personal data, please visit Privacy Policy and revisit the policy for periodic GDPR updates, including how you can exercise your personal data rights. If you have any questions, please direct them to clientexperience@marlinewyork.com.

Returns & Exchanges

How can I exchange a product?

MARLI New York allows you to exchange products purchased online or directly by phone through our Client Experience Team within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at (646) 877-8485. Additionally you may return a product to our U.S. Marli New York boutiques. Pieces need to pass our quality control inspection. Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

How can I return a product?

MARLI New York allows you to return products purchased online or directly by phone through our Client Experience Team within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at (646) 877-8485. Additionally you may return a product to our U.S. Marli New York boutiques. Pieces need to pass our quality control inspection. Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

Can I return or exchange an item that was gifted to me?

MARLI New York allows gift items purchased online or directly by phone to be returned or exchanged within thirty (30) days following delivery. Please contact us at clientexperience@marlinewyork.com or call us at (646) 877-8485. Pieces need to pass our quality control inspection. Returned items will be refunded to the original credit card. 

Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

Can I return a custom ordered merchandise?

Products that have been personalized in any way or otherwise made for you as custom products cannot be exchanged (except where defective).

How long do I have to return a product?

Products may be returned within 30 days of delivery.

How long will it take to process my refund?

All refunds will be processed within 10 business days from the receipt of the return should it pass our quality control successfully.

Special Services

Is engraving available?

Yes, complimentary engraving is offered on select pieces. For all engraving requests, please contact our Client Experience Team at (646) 877-8485.

What is the cost for engraving?

Engraving services are offered complimentarily by MARLI New York.

Can I schedule an appointment at the Boutique?

Yes, our Client Experience Team can assist in making an appointment for you. Please call us at (646) 877-8485 or email clientexperience@marlinewyork.com

Miscellaneous

How can I apply for a career at MARLI New York?

Please visit careers.

Customer Service

Where can I buy authentic MARLI New York products?

Authentic MARLI New York products are exclusively sold through a network of directly operated MARLI New York boutiques, department and specialty stores and on marlinewyork.com. Please use our store locator to find an authorized retailer near you.

How can I contact MARLI New York?

You can contact the Client Experience Team at (646) 877-8485. Or you can email us at clientexperience@marlinewyork.com

How do I find the perfect size for my MARLI piece?

Please consult the Marli sizing guide.

Does the price vary with different sizes? 

Yes, prices may vary with larger sizes. Please refer to the final price at check out once your size is selected.

What if I need extra help or advice about my purchase?

Our experienced specialists will help you choose the perfect item for you, or to gift. We welcome you to contact our Client Experience Team directly at clientexperience@marlinewyork.com or by phone (646) 877-8485 between the hours of 10am and 5pm EST, Monday through Friday.

Can I modify or cancel my order?

Once an order has been accepted by MARLI New York, it cannot be cancelled. If you need to change or modify your order, you can reach out to clientexperience@marlinewyork.com for assistance within 48 hours of purchase.

Does MARLI guarantee the authenticity of all products sold through the MARLI New York Website?

Yes, we guarantee the authenticity of all products purchased through the MARLI New York Website.

Will my purchase through the MARLI New York Website arrive in the exclusive MARLI New York packaging?

Yes. It will be delivered in our exclusive MARLI New York packaging and a certificate of authenticity will also be enclosed.

May I include a personalized gift message with my purchase?

Yes, if requested prior to completing your order.

Can I schedule an appointment at the Boutique?

Yes, our Client Experience Team can assist in making an appointment for you. Please call us at (646) 877-8485 or email clientexperience@marlinewyork.com

My piece is in need of repair?

Please contact clientexperience@marlinewyork.com. Someone from our Client Experience Team will let you know the process.

Is in-store pickup available for items purchased through the MARLI New York Website?

Unfortunately, not at this time.

×
In the bag
Cart
0

Your cart is currently empty.

Continue shopping

×
See All Results